AI Agents and Intelligent Automation
Build a supervised multi-step agent for a fictional service desk.
AI Agents and Intelligent Automation develops practical capability through six curriculum modules combining focused lessons, guided activities and assessed deliverables. Build a supervised multi-step agent for a fictional service desk. The six-week outline is an estimated learning sequence, not a confirmed cohort timetable; tutors and administrators configure actual dates separately.
Learning outcomes
- Design a service-desk agent state machine.
- Implement two validated agent tools.
- Create a retrieval workflow over fictional knowledge.
- Add approval to a ticket escalation workflow.
- Test adversarial tickets and tool failures.
Who it's for
Developers and automation specialists
Prerequisites
Basic Python or JavaScript and API familiarity
Learning tools
Code editor, local runtime and test API accounts
Estimated learning time
48 hours · 6 curriculum modules
Curriculum
Final project
Build a supervised multi-step agent for a fictional service desk.
Completion & certificates
- Complete each published lesson.
- Submit every practical assignment and the final project.
- Satisfy the published assessment criteria in tutor or administrator review.
- Receive administrator completion review before certificate eligibility.
Certificate eligibility requires verified completion and administrator review. No certificate has been issued for this course.
Cohorts & class dates
No cohort dates have been confirmed. The curriculum sequence is not a scheduled class timetable.